Bella&Toby™ Innovative Pet Products | FAQs Answered
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    FAQ

    petsYOUR BELLA&TOBY™ PET BED

    Yes! Bella&Toby™ Pet Bed, thanks to the possibility to choose between different sizes, is optimal for both dogs and cats.

    Yes! It is possible to wash Bella&Toby™ Bed directly in the washing machine with a cold program and a mild detergent.

    Absolutely yes! Thanks to its premium quality materials, Bella&Toby ™ Bed is resistant and long lasting.

    headsetCUSTOMER SERVICE

    Simply fill out the form on this page or send an email to sales@bellatoby.com, we will contact you within 24 hours.

    Send an email as soon as possible to sales@bellatoby.com. State your order number in the first email so that we can be of service immediately.

    Please note that orders cannot be changed or canceled once they have already been sent.

    First view your unwanted advertising inbox. If the email also does not appear there you can always contact us so that we can still send you the email.

    local_shippingSHIPPING

    Yes, Bella&Toby™ guarantees worldwide shipping.

    We offer two shipping methods for orders to UK:

    - Royal Mail Tracked 24® - 4£

    - Royal Mail Tracked 48® - 2£

    For all orders above 80£ shipping is free.

    For all other countries, we always offer free shipping!

    We offer two shipping methods for all order placed in the United Kingdom:


    - Royal Mail Tracked 24® - after being dispatched, orders are delivered in 24 hours

    - Royal Mail Tracked 48® - after being dispatched, orders are delivered in 48 hours


    For all other countries, the order will be processed within the next 2 business days.

    After been processed, shipping takes 7-15 business days to reach the destination.

    paymentsPAYMENTS

    You can pay with any kind of Credit Card, Amex, PayPal, Apple Pay, Google Pay and Clearpay.

    All payments are completed in a 100% SSL-secured payment environment.

    Yes, all costs (including VAT) are included in the price!

    settings_backup_restoreRETURNS AND REFUNDS

    For our customer we offer a 30 Days Money Back Guarantee.

    Here at Bella&Toby™, our main mission is to make you and your pet happy, that's why we decided to offer you a 30 days money-back guarantee.

    So, if for ANY reason you are not satisfied with your purchase, you can simply contact us and we will give you a full refund.

    Note: the shipping cost is not refundable.

    Absolutely! Ordering from Bella&Toby™ is 100% risk-free. You can therefore order Bella&Toby™ Bed, try it out and return it free of charge within 14 days if you are not satisfied. Once we have received you return shipment, you will receive a full refund.

    View our page of refund for more information.

    As soon as we received your package and everything turns out to be in order, you will receive the purchase amount back within 72 hours.

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    Didn't find your answer?

    Our customer service will be happy to help you.

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