– Bella&Toby™
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24/7 Customer Support | 24h Shipping

    30-DAYS MONEY BACK GUARANTEE

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     

    RETURN PROCEDURE

    Before starting a return procedure, if you have bought a Calming Bed or a Couch Cover, please wait 24 hours after the unboxing to let the items return to their original conditions and try to replace the filling with your hands.

    After doing that you can contact our customer service team from this link and follow the instruction below:

    • Please always take the item out of any shipping bag; it is not necessary to repack it
    • Provide a picture of the item to your dedicated agent in order to verify its integrity
    • After our agent's approval, you can donate it to your nearest shelter

    PS. we ask for the picture cause, as the items won't return in our warehouse, it's the only way to verify their integrity.

     

    ORDER CANCELLATION TIMES BEFORE SHIPPING OUT

    It is possible to request your order's cancellation and consequent refund only if the package has not been shipped yet. When the customer comes into possession of the order tracking code, it will be considered in transit and, therefore, not subject to reimbursement as it can no longer be intercepted.

     

    REFUNDS

    Please remember it can take some time for your bank or credit card company to process and post the refund.

    Note: the shipping cost is not refundable.

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    HASSLE-FREE RETURN

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