30-DAYS MONEY-BACK GUARANTEE
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Before starting a return procedure, if you have bought a Calming Bed or a Couch Cover, please wait 24 hours after the unboxing to let the items return to their original condition and try to replace the filling with your hands.
After doing that, you can contact our customer service team from this link and follow the instruction below:
- Please always take the item out of any shipping bag; it is not necessary to repack it
- Provide a picture of the item to your dedicated agent to verify its integrity
- After our agent's approval, you can donate it to your nearest shelter
PS. we ask for the picture cause, as the items won't return in our warehouse, it's the only way to verify their integrity.
ORDER CANCELLATION TIMES BEFORE SHIPPING OUT
It is possible to request your order's cancellation and consequent refund only if the package has not been shipped yet. When the customer comes into possession of the order tracking code, it will be considered in transit and, therefore, not subject to reimbursement as it can no longer be intercepted.
Please remember it can take time for your bank or credit card company to process and post the refund.
Note: the shipping cost is not refundable.