FAQ

Absolutely! The Bella&Toby™ Pet Bed is designed to cater to both dogs and cats.

With various sizes available, you can choose the perfect fit for your pet's comfort and size.

Washing the Bella&Toby™ Bed is a breeze! It's fully machine washable.

Just use a cold wash cycle and a gentle detergent to keep it fresh and clean.

Durability is a hallmark of the Bella&Toby™ Bed.

Crafted from premium quality materials, it's built to withstand the test of time, ensuring a long-lasting and resilient resting place for your pet.

We're here to help! For any inquiries or support, simply reach out to us through our contact page. We're always ready to assist you.

Need to make changes to your order? No problem!

Just email us at sales@bellatoby.com as quickly as possible, and include your order number in your initial message.

This helps us address your request promptly.

Please note, however, that once an order has been dispatched, we're unable to modify or cancel it.

If you haven't received your order confirmation email, please check your spam or junk folder first. Sometimes emails can be mistakenly filtered there.

If it's still not found, don't worry! Just contact us, and we'll ensure that you receive the confirmation email you need.

Absolutely! At Bella&Toby™, we're proud to offer global shipping, ensuring that our products can reach you no matter where you are in the world.

For UK orders, we offer two convenient shipping options:

- Royal Mail Tracked 24® at £5

- Royal Mail Tracked 48® at £3

Enjoy complimentary shipping on UK orders over £80!

For international orders, we're delighted to provide free shipping to our customers worldwide, regardless of the order value.

For UK orders, we offer two speedy shipping methods:

- Royal Mail Tracked 24®: Delivery within 24 hours after dispatch.

- Royal Mail Tracked 48®: Delivery within 48 hours after dispatch.

Please note: Dog Car Seat, Premium Dog Mat, Calmig Dog Mat, Posture Bowl Pro and Cat Scratching Board are an exception, delivered free in 7-12 business days.

For international orders, after processing, which takes up to 2 business days, the delivery time is generally 7-15 business days to most destinations.

We offer a wide range of payment options for your convenience. You can pay using any Credit Card, Amex, PayPal, Apple Pay, Google Pay, and Clearpay.

Rest assured, all transactions are processed in a 100% SSL-secured payment environment, ensuring the safety and security of your information.

Yes, the price you see is the price you pay.

All costs, including VAT, are fully included in the displayed price, so there are no surprises at checkout.

At Bella&Toby™, customer satisfaction is our top priority, which is why we offer a 30-Day Money Back Guarantee.

If you're not completely happy with your purchase for any reason, you can contact us within 30 days for a full refund.

Please note, however, that the original shipping cost is non-refundable.

Once your return is processed, the time it takes for the refund to be credited to your account depends on your bank's policies.

However, it typically arrives within 3 working days.