Free Worldwide Shipping + Free Return

FAQ

YOUR BELLA&TOBY™ PET BED

Will Bella&Toby™ Bed be optimal for dogs and cats?

Yes! Bella&Toby™ Pet Bed, thanks to the possibility to choose between different sizes, is optimal for both dogs and cats.

Is Bella&Toby™ Bed easy to wash?

Yes! It is possible to wash Bella&Toby™ Bed directly in the washing machine with a cold program and a mild detergent.

Is Bella&Toby™ Bed resistant?

Absolutely yes! Thanks to its premium quality materials, Bella & Toby ™ Bed is resistant and long lasting.

CUSTOMER SERVICE

How do I contact you?

Simply fill out the form on this page or send an email to info@bellatoby.com, we will contact you within 24 hours.

How can I change or cancel my order?

Send an email as soon as possible to sales@bellatoby.com. State your order number in the first email so that we can be of service immediately.

Please note that orders cannot be changed or canceled once they have already been sent.

I have not received a confirmation email. What now?

First view your unwanted advertising inbox. If the email also does not appear there you can always contact us so that we can still send you the email.

SHIPPING

Do you ship worldwide?

Yes, Bella&Toby™ guarantees worldwide shipping.

How much is shipping?

We offer two shipping methods for orders to UK:

- Royal Mail Tracked 24® - 3£

- Royal Mail Tracked 48® - Free

For all other countries, we always offer free shipping!

How long does shipping take?

We offer two shipping methods for all order placed in the United Kingdom:


- Royal Mail Tracked 24® - after being dispatched, orders are delivered in 24 hours

- Royal Mail Tracked 48®- after being dispatched, orders are delivered in 48 hours

Note: these shipping methods are available only for our Calming Pet Bed and Grooming Glove. Regarding the other products, please check at the checkout the available shipping method.


For all other countries, the order will be processed within the next 2 business days.

After been processed, shipping takes 7-15 business days to reach the destination.
Actual shipping days may vary depending on the country from which the order originates and are calculated at checkout.

PAYMENTS

How can I pay?

You can pay with any kind of Credit Card, PayPal, Apple Pay, Google Pay, Bancontact and iDeal.

All payments are completed in a 100% SSL-secured payment environment.

Is VAT included in the price?

Yes, all costs (including VAT) are included in the price!

Returns and Refunds

How do refunds work?

For our customer we offer a 30 Days Money Back Guarantee.

Here at Bella&Toby™, our main mission is to make you and your pet happy, that's why we decided to offer you a 30 days money-back guarantee. So, if for ANY reason you are not satisfied with your purchase, you can simply contact us and we will give you a full refund.

Can I return Bella&Toby™ Bed if I am not satisfied?

Absolutely! Ordering from Bella&Toby™ is 100% risk-free. You can therefore order Bella&Toby™ Bed, try it out and return it free of charge within 14 days if you are not satisfied. Once we have received you return shipment, you will receive a full refund.

View our page of refund for more information.

How long does it take to get my money back?

As soon as we received your package and everything turns out to be in order, you will receive the purchase amount back within 72 hours.

Didn't find your answer?

Get in Touch
24/7 CUSTOMER CARE
SECURE CHECKOUT
HASSLE-FREE RETURN
FREE SHIPPING